Reference

Terms & Conditions That Work for You

When you open an account with borneo338 link, you're entering into clear agreements about how deposits via DANA, OVO, GoPay and QRIS work, what happens when you request…

Clear deposit and withdrawal pathsAccount security and verification stepsReal support channels available to you
Explore the Lobby Read FAQ
borneo338 link Terms & Conditions That Work for You
WE'RE HERE TO HELP

Contact Us About Your Terms

If you have questions about how our terms apply to your account, how a withdrawal works, or why a restriction was placed on your login, our support team is ready to walk you through it. Reach out through the channels below and we'll give you a clear, documented answer.

Team online

Live Chat

Open a chat session from the lobby footer; our team responds during business hours. Fastest for account-access and withdrawal questions.

Email Support

Send a message to support with your account details and the specific term or rule you're asking about. We reply within 24 hours with full documentation.

In-Account Help

Visit the Help section inside your account dashboard to find answers about deposits, withdrawals, and common policy questions tied to your region.

HOW WE PROTECT YOU

Data, Security and Your Account Rights

borneo338 link handles your personal information — your name, payment method, withdrawal address — with documented encryption and restricted internal access.

Data Encryption

Your login credentials, payment details and deposit records are encrypted in transit and at rest. We do not share account data with third parties outside payment processing.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity and check the destination matches your account records.

Account History

Every deposit, withdrawal and play session is logged in your account. You can download a statement or dispute a transaction within 30 days of the event.

Password Security

You control your password; we never ask for it in support chats or emails. If you forget it, use the in-app reset link to create a new one securely.

Device Recognition

If we detect a login from an unusual location or device, we may ask for additional verification before granting full account access to protect your balance.

Data Request Rights

Contact support to request a copy of your personal data or to ask us to update information. We comply with local data-access regulations where they apply.

Common Questions About Our Policy

If we detect activity that violates the terms — such as unauthorised account sharing, fraudulent deposits, or patterns inconsistent with normal play — we may freeze your account pending an investigation. You'll receive a notification explaining the reason. If cleared, your account is restored; if the breach is confirmed, your account may be permanently closed and remaining funds forfeited.

You can update your password, recovery email and preferred contact method from your account settings. Changes to your withdrawal address, payment method or legal name require support verification. Contact our team with proof of identity and we'll process the update within one business day.

Your account is personal and non-transferable. If a deposit is made by another person, we may freeze your account and your balance pending an investigation. To avoid this, never share your login or password. If you believe your account has been accessed without permission, contact support immediately.

We keep transaction records for the life of your active account, plus seven years after closure for dispute resolution and regulatory compliance. You can download or request a statement of your full history at any time through support.

Deposit and withdrawal limits depend on your payment method and account age. DANA, OVO, GoPay and QRIS each have daily transfer caps set by the provider. Your first withdrawal may have a lower limit for security verification; limits increase as your account history grows. Contact support to check your current thresholds.

If your account shows no activity for 12 months, we may send a reminder email. After 24 months of inactivity, we may place a temporary hold on withdrawals pending account re-verification. Your balance is not forfeited. Log in or contact support to reactivate your access.

Yes. Contact support with a closure request and we will process your final withdrawal to your registered payment method within three business days. Once closed, you cannot reopen the same account; you would need to register a new one, subject to our terms and local eligibility rules.

Related Pages

borneo338 link Indonesia FAQ About Us Register borneo338 link Login